Depending on which version of Vista you are running, your System Properties window will look slightly different than mine. Windows Remote Assistance is a way to let someone connect to your computer remotely and help you solve a problem. Thanks to both Donna and Tom for responding. Both were helpful. Tom had what I was looking for. Apparently I was asking for the wrong thing. Windows Remote Assistant works for what I want to do.
Donna thanks for the link. Grampy, Both of these procedures allow you to connect to a remote computer, but there is a major difference. With Remote Desktop Connection you have access to all of the files, applications, and resources on the remote computer, but while you are connected, the remote computer screen will appear to be blank. Windows Remote Assistance, on the other hand, was designed to allow a technical person or just a friend or colleague to assist a user at another location with their computer or to show them how to do something.
Both the client computer screen and the remote computer screen will display the same thing. Now here is the bad news. Windows Remote Assistance can be used to access the Home editions of Vista, but you cannot use the Home editions to connect to other computers! So are you totally frustrated, yet? I think there are a lot of other Windows Vista Home edition users that are in the same boat. The good news is that there are several third party applications that will work for you.
I would suggest that you give one of these a try. And from Going back to step 5 system properties , my RDC doesnt give me the option to select users. The whole bottom portion of the screen isnt even on my systems properties screen. Please help. Click on the Start Orb. In the search box type winver and then press Enter. The office PC is on a basic Ethernet network behind a Linksys router. I know — I think I know! You have just saved me some dinero as I was going to pay for some IT consultant snot nose to come and set this up for me.
Man you are awesome! I was getting sick of this, I couldnt get it to work on Vista. Im used to Windows XP you know. Anyways I might be switching to windows 7 soon.
Be sure her windows firewall is on. There are firewall settings to enable remote assistance. Then click the "Yes" Ratings button. Voting helps the web interface. My suggestion is let your daughter check Network and Sharing Center and make sure the network is shown as "Network Private network " instead of "Network Public network ". If not it needs be set as Private network.
Compatibility isn't the issue. Routers, firewalls, etc. Make it easy on both you and your daughter and don't bother with the built-in Remote Assistance. I use Team Viewer www. All the supportee has to do is double-click on the Team Viewer executable nothing to install and read you, the supporter, two sets of numbers which you plug into the supporter module and voila!
No messing about with static IPs, port forwarding, or any of that. I don't want to sound like I work for them because I don't; I've just had a very nice experience using their software.
And best of all, Team Viewer is free for personal use. Pretty well actually. Thanks for your feedback. I have try using remote assistance thought e-mail and messenger and can't get it to hook up. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
I have the same question 3. Report abuse. Details required :. Cancel Submit. Hello michael howton, Remote Assistance is a technology in Windows Vista which enables Windows Vista users to help each other over the Internet. With this tool, one user, who is named the "expert," can view the desktop of another user, who is named the "novice. With Remote Assistance , a help desk can help users on the network. This is known as the Offer Remote Assistance feature.
The Internet can serve as this common network. For more information about possible network configurations, click the following article number to view the article in the Microsoft Knowledge Base: Supported connection scenarios for Remote Assistance. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
0コメント